Frequently Asked Questions

All questions and answers specific to a particular product These are located on the product page in question. If, after searching for an answer to your question, you still cannot find what you are looking for, then you can contact us at support@lumerialights.com so that we can assist you.

At Lumeria, our lamps stand out for their exquisite design, high-quality materials, and commitment to functionality. We have carefully crafted our lamp collections to offer you refined lighting solutions that enhance the atmosphere and décor of your space.

Ordering from Lumeria is easy! Simply browse our website, add your favorite table lamps to your cart, and proceed to checkout. Then, follow the instructions on the checkout page: provide your shipping and payment details (100% secure payment), and you're all set. If you encounter any problems, please don't hesitate to contact us at support@lumerialights.com for assistance.

We accept a variety of payment methods, including major credit cards, debit cards, and other secure payment options. We also use PayPal to give you greater flexibility among the available payment methods! Rest assured that your payment information is handled with the utmost security and in accordance with our privacy policy.

Yes, our site is protected and encrypted against the theft of your personal information thanks to our website hosting provider. Your information is not shared anywhere else, so you can proceed with your payment with complete peace of mind.

Yes, we want you to be completely satisfied with your purchase. Please see our return policy at the bottom of the website for detailed information on the return process, including eligibility criteria and how to initiate a return. If you have any specific concerns, our customer service team is here to help.

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you have any questions about your order, please feel free to contact us at support@lumerialights.com .

Yes, we prioritize the energy efficiency of our lamps. Many of our models are designed with LED technology, offering both bright lighting and energy savings. See the product descriptions for specific details on the energy efficiency of each table lamp.

Lumeria is not just a brand; it's an adventure we share with you and one we want to continue for as long as possible. We understand, more than ever, the crucial importance of prioritizing customer experience and satisfaction for the long-term success of this adventure and Lumeria's online reputation. Beyond words, we take concrete actions every day to ensure we never neglect our customers.

Specifically, what do we do better than others? Here are some examples:

• A 60-day trial is offered before a full refund and free return of your lamp in its original condition and packaging, compared to 14 or 30 days for other brands. This gives you more time to get a clear idea of ​​whether you like the lamp or not and allows you to determine if it meets your needs by testing it risk-free.
• We offer a 5-year return guarantee, compared to 1 or 2 years for other brands, in case your product arrives damaged in transit or eventually malfunctions. This guarantee is very rarely used by our customers due to the quality and durability of our lamps, but we are nonetheless aware of the potential need for professionals and individuals to feel reassured and secure about their investment.
• All our products undergo rigorous testing and quality control , ensuring they adhere to our values. They are all certified to European CE and RoHS safety standards, guaranteeing safe use.
• The best offer available on the French market in terms of price for bulk lamp orders thanks to close negotiation with our partners, without ever compromising on the quality of our products, adopted by more than 12,000 customers already.
• A dedicated 100% French customer service team to facilitate the tracking of your order, your procedures and ensure a response in less than 24 hours.