Serpo Vintage Hemp and Metal Chandelier
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- All orders are processed within 24 hours. Once processed, a delivery tracking number is provided.
- Delivery times in France + EU countries: 4 to 9 working days.
- Each customer benefits from a 90-day satisfaction guarantee period during which they can return the product free of charge and receive a full refund. Please contact us at support@lumerialights.com if necessary. For our guarantees beyond this period, please refer to our return policy located at the bottom of the page.
- For defective or faulty items, we will require proof of the defect in the form of a video. Once this has been processed, we will promptly refund your entire order. Returns are not necessary. For any questions, please feel free to contact us at support@lumerialights.com .
A natural and elegant glow in your home.
An ideal lighting atmosphere, everywhere, all the time!
Frequently Asked Questions
What differentiates Lumeria from the others?
Lumeria is not just a brand; it's an adventure we share with you and one we want to continue for as long as possible. We understand, more than ever, the crucial importance of prioritizing customer experience and satisfaction for the long-term success of this adventure and Lumeria's online reputation. Beyond words, we take concrete actions every day to ensure we never neglect our customers.
In practice, what do we do better than others? Here are some examples:
- A 90-day trial is offered before a full refund and free return of your lamp in its original condition and packaging, compared to 14 or 30 days for other brands. This gives you more time to get a clear idea of whether you like the lamp or not and allows you to determine if it meets your needs by testing it risk-free.
- We offer a 5-year return guarantee, compared to 1 or 2 years for other brands, in case your product arrives damaged in transit or eventually malfunctions. This guarantee is very rarely used by our customers due to the quality and durability of our lamps, but we are nonetheless aware of the potential need for professionals and individuals to feel reassured and secure about their investment.
- All our products undergo rigorous testing and quality control , ensuring they adhere to our values. They are all certified to European CE and RoHS safety standards, guaranteeing safe use.
- A dedicated 100% French customer service team to facilitate the tracking of your order, your procedures and ensure a response in less than 24 hours.
What is the power source for the chandelier?
This product is powered by an E27 bulb (not included with the chandelier).
Can I adjust the brightness of the chandelier?
No, unfortunately that's not possible.
Can the chandelier be installed outdoors?
Absolutely! The chandelier can be installed outdoors, as long as you have a place to mount it. And it's very weather-resistant.
Will the packaging adequately protect the chandelier?
Yes, and we ensure with our partners that each of our products is well packaged and adequately protected before shipment. Our partners are reliable and have allowed us to fulfill numerous orders without any problems so far.
Do you offer a refund if I don't like the chandelier?
Absolutely! You have 90 days from the delivery date of the chandelier to receive a full refund on your order. To qualify for a refund, you must first return the product to us in its original condition and packaging.
Beyond 90 days, you can only expect a partial refund.
